OWNERSHIP & SATISFACTION
As a valued YCF customer, your satisfaction is our priority. It is important to us that you enjoy your new purchase now and into the future, all while receiving exceptional aftersales service from your local YFC dealer. Should you have any questions, issues or difficulties regarding your YCF purchase please get in touch with your local YCF dealer who is well trained in any request, large or small. In the unlikely case that your local dealer is unable to assist with your request in a satisfactory manner, you can contact YCF directly in writing. In such cases please ensure you thoroughly document all details regarding the matter and our customer service department will review the information received and respond accordingly.
WARRANTY OVERVIEW
90 days parts only across the range. 'Parts Only' limited warranty any YCF dealer will repair or replace any component found to be defective at no charge to the owner for the replacement parts within the limitations of this warranty. Labour is not included for fitment or repairs of any work done under a Parts Only warranty. The warranty period and warranty terms listed on your warranty document, provided at sale, supersede any such information listed within the owner's manual which is often not country specific. The warranty period that applies to your YCF product is listed in months and the warranty activation date is calculated starting from the 'purchase date' listed on your warranty document. The YCF limited warranty applies to new YCF products Imported by Lowry Australia Pty Ltd that are within warranty period to be free from equipment or manufacturing defects under normal private* use and subject to the warranty terms, conditions, limitations and exclusions listed throughout your warranty document.
MAINTENANCE, CONSUMBALES, TRANSPORT & RECEIPTS
In order to take advantage of the YCF limited warranty we strongly recommend that you have servicing and maintenance performed according to the schedule contained in the owners manual completed by a YCF dealer. Only a YCF dealer has the product knowledge and tooling to ensure your YCF product is kept in the best possible operating condition. Failure to adhere to the maintenance and servicing schedule detailed in the owner's manual and not having works completed by qualified professionals will result in the expiry of the YCF limited warranty. Any requests for warranty must be made to a YCF dealer and the complete product purchased (not part thereof or defective parts only) must be supplied for the dealer to inspect and assess for repair under the terms of this warranty on your behalf. Warranty requests cannot be made by the dealer if they are unable to view and diagnose the defective product in full. Please ensure you keep on file all proof of servicing and maintenance performed on your YCF product. A copy of this information may be requested if the dealer does not already have it on file prior to a warranty request being applied for. Consumable items such as but not limited to oil filters, air filters, engine oil, spark plugs and coolant are not covered by this warranty and the cost of these items even when linked to a warranty repair are the responsibility of the purchaser. Any transportation expenses for getting your YCF product to and from your dealer for warranty work are the responsibility of the purchaser and are not covered by this warranty.
WARRANTY DOES NOT COVER:
1. Defects relating to oxidization or corrosion.
2. Defects arising from use other than private use*, Example: commercial use*.
3. Regular maintenance and or scheduled replacement of items including but not limited to: brake pads, brake discs, serviceable bearings, spokes, clutches, clutch parts, cables, spark plugs, oil filters, sprockets, drive chain, air filters, tyres, fork seals and fork bushes.
4. Any part that has been subject to accidental damage, incorrect maintenance, inadequate storage or misuse.
5. Any damages resulting from work performed by persons other than a YCF dealer.
6. Racing or competition use.
7. Deterioration of any item due to fair wear and exposure during private use* unless there is a defect in equipment, material or manufacturing.
8. Repairs that are resulting from the use of non-genuine YCF parts.
9. YCF products modified from original specifications or fitted with non-genuine accessory or performance parts. These changes include but are not limited to: gearing changes, exhaust system changes, carburettor changes, intake system changes, timing changes and electrical changes.
10. Defects or repairs arising from the use of Ethanol based fuels.
11. Defects or repairs that are resulting from overloads or from not following instructions and information contained within the YCF product owners manual.
